1. Introduction

SitEatGo (“we,” “us,” or “our”) operates the SitEatGo platform (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By using SitEatGo, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account
• Order Information: Items ordered, dietary preferences, special instructions, delivery or dine-in preferences, and table number
• Payment Information: Payment card details are collected and processed directly by our payment provider (Stripe) and are never stored on our servers
• Merchant Information: Restaurant name, address, business details, menu content, pricing, and bank account details for payouts
• Communications: Messages you send to us via support channels or feedback forms

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers, and screen resolution
• Usage Data: Pages visited, features used, time spent on pages, and interaction patterns
• Log Data: IP address, access times, and referring URLs
• Location Data: Approximate location derived from your IP address (we do not collect precise GPS location)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide real-time order status updates and notifications
• Process payments and issue refunds
• Create and manage your user account
• Enable Merchants to manage their menus, orders, and restaurant operations
• Provide analytics and insights to Merchants about their restaurant performance
• Improve and personalize the Service
• Communicate with you about your account, orders, or support requests
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Restaurants: When you place an order, we share your order details, name, and any relevant preferences with the restaurant fulfilling your order
• Payment Processors: Payment data is shared with Stripe to process transactions. See Stripe's Privacy Policy
• Service Providers: We use trusted third-party services for hosting, analytics, email delivery, and error monitoring, all bound by data processing agreements
• Legal Requirements: We may disclose information when required by law, court order, or government request, or when necessary to protect our rights or the safety of users
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences (such as theme and language settings)
• Understand how you use the Service to improve it
• Ensure the security of your sessions

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure authentication, role-based access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security. Payment card information is handled entirely by Stripe and is never stored on our servers.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Order history is retained for business and legal compliance purposes.

When you delete your account, we will remove or anonymize your personal data within a reasonable period, except where retention is required by law (such as tax records or transaction logs).

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (right to be forgotten)
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at the email address below. We will respond within the timeframe required by applicable law.

9. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child under 16, we will delete it promptly. If you believe a child has provided us with their information, please contact us.

10. Third-Party Links

The Service may contain links to third-party websites or services (such as payment processors or restaurant websites). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you interact with.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. For material changes, we will make reasonable efforts to notify registered users via email or in-app notification. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: contact@siteatgo.com
• Support: support@siteatgo.com
• Website: siteatgo.com